Features List	Status
Operators	√
Departments	√
Monitor Visitor Traffic	√
Track Visitors Refer	√
Track Visitor Footprints	√
Capture Visitor Data	√
Canned Responses	√
Push Web Pages	√
Push Images	√
Proactive Chat	√
Multiple Chat Requests	√
Email Signature	√
Assign Operator to Multiple Departments	√
Chat Request Queue	√
Sound Alerts	√
Offline Messages	√
Auto Save Transcripts	√
Log Transcripts	√
Search Transcripts	√
Email Transcripts	√
*Chat Transfers	√
*Typing Notification	√
Modify or Access to Source Code	X

* New Features now available:

i. Chat Transfers: Transfer chat sessions to other operators with an easy drop down     selection.

ii. Typing notification: Know when your visitors are typing a messages or as well your visitors will know when you are typing a message.

Key Features:

• No Additional software required

• Browser based

• Easy and Fast to configure

• Save Bandwidth as it's hosted on our servers.

• Free Upgrades & Support

 

Client Features:

• Online and Offline status banners.

• Online Chat or Email services when no operator is available

• Option to contact to the specific department

• Notification of chat session termination with an option to email the transcript to themselves.

• While waiting for chat, queue position is shown to estimate wait time.

• Know when operator is typing a message.

 

Operator Features:
 

• Save your own canned responces for easy access in chat sessions.

• Push webpages directly to client side browsers.

• Push images directly to the chat session.

• Request a chat from your client. Proactive chat request.

• Realtime tracking of visitors and their information.

• Chat with multiple clients at the same time.

• Footprint tracking so you can see where your visitors go and when.

• Logging of chat sessions for future reference.

• Sound alerts you of chat requests, new messages and new visitors.

• Sounds can be enable or disable.

• Automatic chat drop when a user leaves or cancels chat session.

• Access from anywhere via a web browser.

• Know when your visitors are typing a messages.

• Transfer chat sessions to other operators with an easy drop down selection.

 

Price List: